AppStore FAQ — Past due invoice

How to clear a past due invoice?

If your invoice payment has failed, your subscription will be marked as past due. Payments are processed automatically, so a past due status usually means there is an issue with your saved payment method.

Steps to follow

Step 1: Go to billing

• Log in to your DirectoryAppStore account.

• Click on Profile from the top menu.

• Select Billing from the side menu.

Step 2: Open subscriptions

• The Subscriptions screen will appear.

• Locate your active subscription.

Step 3: Resolve payment issue

• If your payment method is outdated or invalid, update it.

• Click on Upgrade to retry the payment once your method is updated.

Step 4: Complete payment

• Once the payment method is corrected, the invoice will be charged automatically.

• Your subscription will return to active status once the payment clears.