Retention
3 S's · Pillar 6 · Group 2 · Course 1/6
Flywheel · Loyalty
Retention
3 S's · Course 1 of 6
Retention systems: what keeps users active over time
How it flows
What retention means → How to measure → How to improve
What you'll work through
Signals — The data points that tell you whether people are staying and active
Systems — The structures and automations that support long-term retention
Strategy — A retention plan with specific actions at each stage of the customer lifecycle
Key questions answered
- What data tells me whether people are actually staying engaged?
- What systems and automations keep people engaged without constant manual effort?
- What does a complete retention strategy look like across the customer lifecycle?
Where this fits
Part of the Flywheel pillar — focused on loyalty. This is course 1 of 6 in this group.
Other courses in Loyalty:
Need more help?
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