Ratings
3 C's · Pillar 9 · Group 3 · Course 6/6
Financials · Metrics
Ratings
3 C's · Course 6 of 6
Reviews and ratings: collecting, managing, and leveraging customer feedback to build trust and improve
How it flows
What customers say → How to collect it → How to use it
What you'll work through
Collection — Systems for gathering reviews, ratings, and feedback
Curation — Managing reviews: responding, featuring, and learning from criticism
Credibility — Leveraging positive feedback as trust signals across your marketing
Key questions answered
- How do I systematically collect reviews and ratings from my customers?
- How do I manage reviews — respond to criticism and feature the best ones?
- How do I turn great reviews into powerful trust signals in my marketing?
Where this fits
Part of the Financials pillar — focused on metrics. This is course 6 of 6 in this group.
Other courses in Metrics:
Need more help?
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