Robot — Create Your First Bot
This guide walks you through building your first chatbot from scratch, from naming it to connecting your conversation blocks and previewing the result.
Step 1: Create a new bot
Log into your dashboard and select + New Bot in the top right corner. Enter a bot name (for example, "Website Assistant") and click Create to open the Flow Builder.
Step 2: Understand the Flow Builder
The Flow Builder is where you design your conversation. It has three parts:
- A block sidebar on the left, listing the building blocks you can add.
- A central canvas where you assemble the conversation.
- Connection points — small circles on the top and bottom of each block.
You build a dialogue by dragging blocks onto the canvas and connecting them with lines that run from the bottom circle of one block to the top circle of the next.
Step 3: Add your first message
Drag a Message block onto the canvas, then click it to open the editor. Enter your welcome text in the Message Text field, such as:
Hi! 👋 How can I help you today?
Step 4: Ask a question and save the answer
Add a Question block and enter your question text, for example "What is your name?"
Then set the Block Name to name. The Block Name acts as a variable — it stores the visitor's response so you can reuse it later in the conversation.
Step 5: Use the answer in a reply
Add another Message block and reference the saved answer using double curly braces:
Nice to meet you,
Your bot replaces the placeholder with whatever the visitor typed.
Step 6: Connect the blocks
Draw connection lines from the bottom circle of each block to the top circle of the block that should follow it. These lines set the direction the conversation flows.
Step 7: Add options (optional)
To offer the visitor a set of choices, add a Multi Choice block with an Option block for each choice. Connect each option to its own branch of the conversation so different answers lead to different paths.
Step 8: Test your bot
Go to Widget Style in the sidebar and preview your bot to confirm it works the way you expect before going live.
Step 9: Save and publish
Click Save regularly as you build. When your bot is ready, embed it on your site to make it live for visitors.
Need more help?
If you've worked through this and still need a hand, contact support — we'll dig in with you.