Reviews — Dashboard & Rating Goals
Track your review metrics and rating goals in one place
Your Home Dashboard
Welcome to Your Home Section
This is your dashboard, where you can check out your most important metrics and gain valuable insights into your business performance. It's designed to give you a complete overview of your online reputation at a glance.
Understanding Sentiment Analysis
One of the most powerful features is the sentiment analysis based on the text from the reviews and direct messages you've received. This AI-powered analysis reads through your customer feedback and identifies patterns, themes, and areas of concern or excellence.
Your Next Rating Goal
Tracking Your Progress
Right at the top of your dashboard, you'll find your next goal, which is to improve your average rating. This isn't just a random number - it's a calculated target based on your current performance across all platforms.
How Average Rating Works
This average takes into account all the star ratings from your integrated platforms. For instance, if you have platforms like Google, Yelp, and TripAdvisor integrated, the system calculates an overall average across all of them.
Setting Realistic Targets
Let's say your current average rating stands at 4.7, with a target to bump it up to 4.8. The dashboard shows you exactly how many five-star reviews you'll need to hit that target. This makes your goal concrete and achievable rather than abstract.
Why This Matters
Having a clear target helps you focus your review collection efforts. You know exactly how many positive reviews you need to reach the next level in your online reputation.
Key Metrics Overview
Total Reviews Across All Platforms
You can view the total number of reviews from all your integrated platforms in one place. This gives you a sense of your overall review volume and how much feedback you're collecting.
Average Rating Display
The average rating metric shows your combined rating across all platforms, giving you a quick snapshot of your overall online reputation health.
Direct Messages Tracking
You'll also see the number of direct messages you've received from customers who chose the Contact the Business option on your review link. This is valuable feedback that gives you the chance to address questions or concerns one-on-one.
Monthly Performance
The dashboard allows you to review your performance for the current month and observe the new results rolling in monthly. This helps you track trends and see if your efforts are paying off.
Individual Platform Goals
Specific Goals for Each Platform
There are also specific goals for each platform you have integrated. This granular view helps you understand where you're strong and where you need more focus.
Platform Performance Breakdown
For example, on Yelp, you might see that you have 1,680 reviews with a rating of 4.5. The system then calculates that to reach a 4.6 rating on Yelp specifically, you need 425 more five-star reviews.
Strategic Platform Focus
This breakdown is incredibly useful because some platforms might be more important for your business than others. You can prioritize your review collection efforts on the platforms that matter most to your target customers.
Tracking Individual Platform Progress
As you collect new reviews, you can watch each platform's metrics improve independently, giving you a clear picture of where your reputation management efforts are having the most impact.