Robot — View Your Leads and Responses
Overview
Everything your bot collects from visitors is stored in your dashboard so you can review leads, read past conversations, and export the data into your other tools. Collected data lives in two distinct places depending on how your bot is built:
- Responses captures structured data from Flow Builder interactions — button selections and form submissions.
- AI Chat Log records the back-and-forth conversations from your AI-powered chat.
Responses (Flow Builder data)
Open the Responses section from the sidebar to review data gathered through Flow Builder blocks. This section gives you:
- Date filtering with Start and End date options, plus a Reset button to clear the filter
- A data table showing each interaction with timestamps
- CSV and Excel export so you can move data into a spreadsheet or CRM
- Delete options for individual rows or in bulk
The table columns adapt to your flow. If your flow includes a Multi Choice block and an Email block, for example, those become columns in the table automatically.
AI Chat Log
Open the AI Chat Log section to see your AI bot's conversation history. This section includes:
- Date filtering to review a specific time period
- A conversation list with a detailed view for each chat
- An export feature to download all of your logs
Where your data lands
Where collected data shows up depends on how your bot is set up:
- Standalone AI Chat mode routes every conversation exclusively to the AI Chat Log.
- Flow Builder with an AI Assistant block places button and form data in Responses, while the AI portion of the conversation appears in its own dedicated assistant column.
If you expected to see a lead in one section and it isn't there, check the other section first — it's almost always a question of which mode the bot is running in.
Getting more out of your data
A few habits turn this raw data into something useful:
- Read your chat logs to spot questions your bot answers poorly, then refine your knowledge source so it handles them better next time.
- Look at common selections in your Responses table to understand what visitors care about most.
- Export your responses regularly and feed them into your CRM or email platform so leads don't sit in the dashboard waiting.
Need more help?
If you've worked through this and still need a hand, contact support — we'll dig in with you.