Robot — Bot Settings Explained

The Settings page is where you control how your bot behaves, connect it to outside tools, and shape how it communicates with visitors. Open it from the left sidebar under Bot Tools → Settings. Settings are organized into six tabs.

General

Core operational settings:

• Status — an Enabled/Disabled dropdown that controls whether the bot is active on your live site.
• Domain whitelist — a comma-separated list of domains. Only the sites you list here will show the bot.
• Do not save responses — a toggle that stops visitor responses from being stored, for privacy-sensitive use cases.
• Conversation Cache Time — how long, in minutes, a conversation stays cached before it restarts.

AI Model

Fine-tune how the AI generates its responses:

• Current model — shows the AI model currently in use.
• Reasoning Effort — adjusts how hard the AI works on each response; lower settings are faster but simpler.
• Verbosity — controls how detailed responses are, from concise ("low") to more comprehensive explanations.

Branding

• Show branding — a toggle for the "Powered by" attribution on the chat widget. On eligible plans you can turn it off for a white-label look.

Integrations

Connect your bot to outside services so captured data flows where you need it:

• Google Sheets — connect via an AppScript URL and Sheet ID.
• Zapier — a webhook URL for automated workflows.
• Make — a webhook URL for advanced automation.
• Mailchimp — an API key for managing lead lists.

Integrations require Flow Builder mode and send conversation data to the connected service, with a configurable timeout (5 minutes is a good starting point).

Notifications

Manage the alerts you receive about bot activity:

• Email for notifications — the address that receives activity alerts.
• Address notifications as — the greeting name used in alerts.
• Show notification badge — a toggle for the in-interface badge.
• Notification sound — a toggle for an audio alert.

Internationalisation

Customize the default widget text so it fits your language and audience:

• Chat placeholder — the default text in the input field.
• Choice placeholder — the default text for multiple-choice options.
• Email validation — the message shown for an invalid email.
• Number validation — the message shown for non-numeric input.
• Text Direction (RTL Support) — enables right-to-left text for languages such as Arabic and Hebrew.

After changing any tab, click Save to keep your changes.

Need more help?

If you've worked through this and still need a hand, contact support — we'll dig in with you.