AppStore — Account locked

What if my account is locked?

If you find that your account is locked and you have lost access to your account, follow these steps:

Reset your password

• Click on the "Forgot Password" option on the Sign-In screen.

• Enter your registered email address.

• You will receive a link in your email to reset the password.

• Click on the link and set a new password.

Contact support

• If you're unable to regain control through the password reset, promptly contact our support team.

• Use the following link to reach out: contact our support team

Taking these steps swiftly will help secure your account and prevent any potential misuse.