f you’re testing an AI-powered bot, and get this response:
Oops! OpenAI isn't responding - please try again shortly. For more information, check OpenAI's status page.
Then there are few possible reasons:
- The first is that OpenAI is actually down, or experiencing issues. You can check their Status page here: OpenAI Status
- If you’re using the flow builder (”Hybrid Mode”), ensure you’ve actually opened up the AI block by clicking into it, and you’ve filled in all of the fields (block name, business name, business context) — they are required for the feature to function
- If you’re using the flow builder but you have the “Advanced” box checked, you need to navigate to the actual AI Mode tab from your bots settings pane, check the “Advanced” box there too, and then ensure you’ve uploaded data or trained on a URL in that section. See the Advanced guide here: Advanced AI Mode (Train on URL’s & PDF’s) and read the notes on using it in the flow builder. Otherwise, uncheck the Advanced box in the flow builder block if you don’t want to use Advanced mode.
- If you’re using the flow builder and have checked all of the above, check the rest of your flow carefully for any blank (empty) blocks. A blank block earlier in the flow will also cause this error. Blocks cannot be blank.
- Ensure all fields are filled in the AI Mode tab if you’re using the standalone AI Mode.
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