Troubleshooting
AI Not Responding
Imported from the legacy DirectoryHelpdesk blog archive — preserved verbatim.
Scenario: When using the AI Mode Block in the flow builder, when the chat reaches the AI block, nothing happens, or the user has to ask twice for a response
Answer:
Check that the block directly before the AI Mode Block isn’t a “Question” block. It needs to be a normal “Message” block. If you use a Question block before an AI Mode block, a user would have to ask their question twice - once for the question block, and once for the AI Mode block. Therefore, you should just use a normal Message block prior to an AI Mode block.
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Getting an OpenAI error message instead? That means OpenAI may be down! Check OpenAI’s status page here. They don’t always update for very small interruptions, or interruptions which have literally just started — but this error is an OpenAI error specifically, not an DirectoryRobot error.